Yesterday, I laid out the first 3 steps that were outlined by Tony Hsieh, CEO of Zappos.com, a billion dollar internet company, in creating a world class company. Today, I wanted to follow up with the other 4 steps he outlined, because I think this is truly business-building gold that

I recently had the pleasure of having Tony Hsieh, CEO of Zappos.com, a billion dollar company speak at our recent speaker and author networking group event in Las Vegas. I know Tony is brilliant – but I wanted to share insights from an attendee. Here is an excerpt of some of the point